Support
Support runs through email.
Brick by Brick has a live course portal, Stripe checkout, and email backup delivery. Support still runs through one inbox, not live chat or instant replies.
Contact
Email support@brick-support.com. Support is handled by email only. There is no live chat, no support team, and replies are not instant.
Include the purchase email, the product name, and the issue. Vague support requests waste time and slow resolution down.
What support covers
- Missing delivery emails or broken files
- Course portal login or access issues
- Money-back guarantee requests for the course or Founder Package
- Parker Session scheduling follow-up
- Questions about which product is the right fit before purchase
Buyers should read the refund page and the legal hub before asking support to explain policies already written on the site. All transactions are processed through Stripe.